Cancellation and Return Policy
Oryvex Styles Enterprises is committed to providing quality clothing products for men, women, boys, and girls. This Cancellation and Return Policy explains the conditions under which customers may cancel orders, request returns, or seek exchanges for purchased items.
Order Cancellation
Customers may request to cancel an order before the order has been processed or dispatched for delivery. Once an order has been confirmed for shipment, cancellation requests may no longer be accepted.
To request an order cancellation, customers should contact Oryvex Styles Enterprises using the contact information provided on the website with their order details.
Returns Eligibility
Customers may request a return or exchange for eligible clothing items within 7 days after delivery, provided the items meet the following conditions:
- The item must be unused and unworn.
- The item must be in its original condition.
- Original tags, labels, and packaging must remain attached.
- The item must not show signs of washing, damage, stains, perfume, or alteration.
For hygiene and quality reasons, certain items such as underwear, innerwear, or customised products may not be eligible for return unless the item was delivered damaged or incorrectly.
Incorrect or Damaged Items
If a customer receives a damaged item, incorrect size, or wrong product, Oryvex Styles Enterprises should be notified within 48 hours after delivery. Customers may be asked to provide clear photographs of the item for verification purposes.
Approved cases may qualify for replacement, exchange, store credit, or refund depending on product availability and assessment.
Return Process
Customers requesting a return or exchange should contact Oryvex Styles Enterprises through the official contact channels with:
- Full name
- Order number
- Reason for return
- Product details
- Supporting photographs where necessary
Approved returns should be sent to the return address provided by the company.
Refunds
Refunds are processed only after returned items have been received and inspected. Approved refunds may take several business days to reflect depending on the payment method or financial institution involved.
Delivery fees and handling charges are generally non-refundable unless the return resulted from an error by Oryvex Styles Enterprises.
Non-Returnable Situations
Returns may not be accepted under the following circumstances:
- Products returned after the approved return period
- Products that have been worn, washed, or altered
- Missing original tags or packaging
- Items damaged by customer misuse
Contact Information
Oryvex Styles Enterprises
31, Odofin Street, Orile, Lagos
Phone: 09055152736
Email: [email protected]